Privacy
Policy.

1. Who we are

Pizi Pools and Spas Pty Ltd (ABN 00 000 000 000, “Pizi”, “we”, “us”) operates this website and provides pool and spa installation services across Melbourne, Victoria. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

When you contact us, request a quote, or use our website we may collect:

• Contact details: name, email address, phone number, postal address
• Project details: pool preferences, site details, budget range, timeline
• Site usage: IP address, browser type, pages visited, referrer (via analytics)
• Communications: emails, calls, SMS, social media messages you send us

3. How we use it

• Responding to your enquiries and providing quotes
• Designing, scheduling, and completing your pool installation
• Internal record-keeping and warranty management
• Improving our website and services
• Sending occasional service updates (you can opt out at any time)

4. Who we share it with

We don’t sell or rent your personal information. We may share it with:

• Trusted subcontractors (excavators, electricians, fencers, landscapers) involved in your project
• Suppliers (pool shell manufacturers, equipment vendors) for orders related to your project
• Service providers who help us operate (e.g. CRM, accounting, email)
• Authorities where required by law (council approvals, court orders, etc.)

5. Cookies & analytics

This site uses cookies and Google Analytics to understand how visitors use the site. Analytics data is anonymised and aggregated. You can disable cookies in your browser settings. Disabling cookies may affect site functionality.

6. Data security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Sensitive data is stored on access-controlled systems. We retain personal information only as long as needed for the purposes above, or as required by law (typically 7 years for project records).

7. Your rights

You have the right to access the personal information we hold about you, request corrections, and request deletion (subject to legal record-keeping obligations). Contact us at hello@pizipoolsandspas.com.au to exercise these rights.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can resolve the issue. If you remain unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact us

Pizi Pools and Spas Pty Ltd
PO Box 0000, Melbourne VIC 3000
Email: hello@pizipoolsandspas.com.au
Phone: 03 9000 1234